Privacy & Cookies Policy

This policy applies to customers of MSW Transport, visitors to the website and enquiries received by email or phone about our services.

What personal information we collect

If you contact us through our website contact form, email address or phone us we will collect your name and address. We may also collect your email address and phone number.

When you visit the website we may automatically collect information about how you reached and browsed the website. This may include your IP address, browser type and the type of device you are using.

How we use your personal information

If you contact us via our website contact form, email address or phone us we will use the information you provide to contact you in order to reply to your enquiry.

As a customer, we will use your personal information in order to carry out the contract, contact you about the contract (eg with queries or if we need to reschedule), deliver invoices and chase unpaid invoices.

As a visitor to our website, we may use information about your browsing behaviour to generate aggregated and anonymised data for insight and analysis (eg the most visited pages) to help us improve our site. We may also collect IP addresses to maintain the security of the website (in case of misuse or unlawful actions in connection with visits to or use of the website).

Why we process your personal information

We will collect and use your personal information in accordance with data protection laws. The legal basis for collecting and using your personal information is as follows:

  • Contract – We collect your name, address, phone and email address in order to fulfil our contractual obligations, including providing you with a quote if requested.
  • Legal Obligation – We collect and retain your name and address for the statutory period to comply with legal obligations such as those of HMRC regarding accounts and invoices.
  • Legitimate Interests – We may collect and use your personal information where we have legitimate business reasons for doing so. This may include collecting browsing behaviour (including IP address) for enabling you to access and use the website, improve the website and maintain the security of the site.

Unless a longer retention period is required by law, we will store your personal information for as long required to fulfil the purposes of collection and process unless you ask us to delete it.

Who we transfer personal information to

We do not share your personal information without your consent other than in the following circumstances:

  • If required or permitted to do so by law.
  • If required to do so by any court, compliance, governmental or law enforcement agency.
  • If necessary in connection with legal proceedings or potential legal proceedings.

Keeping your personal information secure

We are committed to keeping your data secure. We store personal data in accordance with strict data protection legislation. The systems we use have password protection, encryption and browser security certificates (https). We may use Google Cloud to store personal information – you can view their security, privacy and GDPR policies here.

Your information rights

You have rights in regards to information held about you including:

  • Right to rectification – having incorrect personal information to be rectified.
  • Right to erasure – asking for your personal information to be deleted.
  • Right to restrict processing – limit the way your data is used.
  • Right to object – Asking that your data is no longer processed.
  • Right to data portability – receive your personal data in a structured, commonly used and machine-readable format and the right to request that this data be transmitted to another data controller.
  • Right of access – requesting a copy of the information we hold on you.

The rights you have may be subject to the legal basis used to collect and use your personal data. To exercise any of your information rights please email us: [email protected]

If you are unhappy with how your request is dealt with by us or how your personal information is handled by us then you may be able to refer your complaint to a data protection regulator. In the UK, this is the Information Commissioner’s Office.


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Expires: 30 days

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This policy was last updated on 24 May 2018.